Contact

Staying Connected

Your TIGI Professional is here for you. Please feel free to reach out to your sales manager directly, or call our TIGI Customer Service, if you need anything during this difficult time. ⁠ ⁠
You can reach the team on 01525-621460, or by emailing eu.cs@tigi.com. We’re available on social media to support you too, on Instagram and Facebook.

 

Stay safe!

TIGI Professional

#WeAreOneTIGI

FAQ

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Myself and my team were due to train at the TIGI Academy, how can I change the booking?

If you haven’ t received our cancellation notification, please contact your Account Manager or uk.education@tigi.com. All cancelled Academy courses can be re-booked at later date in 2020, subject to availability.

Please be sure to contact your travel booking provider for a possible refund. It may also be worth checking your options through your travel insurance provider. Unfortunately, TIGI will not be able to refund any costs due to cancelled travel.

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Are there online courses available?

TIGI is working dynamically at this time to meet the needs of our customers, please contact your local TIGI Account Manager for more details. Make sure to follow us on TIGI fuse for updates or Instagram @tigiprofessionals.

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Can I still contact my Account Manager and Education Team?

Of course, the TIGI team are here for you to support.

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Where can I receive updates?

Please subscribe to our TIGI fuse Newsletter where we will be providing content or follow @tigiprofessionals on Instagram.

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Can I change my delivery address?

Our customer Advisory team would be happy to assist you with this query, please contact them on 44 01525 621 460 or eu.cat@tigi.com.

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Can I still place an order?

Yes, all orders can still be placed at this time.

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Please can you advise when my order will arrive?

Currently our Carrier Partners are working hard to ensure minimal disruption to lead times and are currently operating within a 48hour SLA. If we have your up-to-date e-mail address and mobile telephone number, you will be able to get live notifications from DHL on where your order is and be able to change the delivery date/location. Please contact a member of our team on +44 01525 621 460 or eu.cat@tigi.com for more information.

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Please can I return an order or report damage?

Absolutely; there are no changes to the services and options we are providing our Customer. Please contact a member of our team on +44 01525 621 460 or eu.cat@tigi.com who would be happy to help.